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FAQ: Changed or lost coverage

Emails about your insurance coverage

‍Why did I receive an email from Virta about needing to update my insurance?‍
Do I need to do anything with these emails, or can my health coach help me?
My insurance hasn’t changed, so why am I getting these emails?
I have a new employer. What should I do next?

If you’re no longer covered for Virta

When does my Virta membership end?
Will I be charged in the 30-day window before my membership ends?
Can I order more supplies in the last 30 days of my membership?
Can I pay out of pocket for Virta? How much does it cost?
Is Virta FSA/HSA eligible?
Can I rejoin Virta if my account is closed?

Have more questions? Reach out to us

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Leave a message on our support callback line
📞 844-847-8216
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